The Water Damage Restoration Process

How We Restore Chicago Homes and Apartments After Water Loss

It is always critical to understand what you are getting yourself into when you relinquish the reins and control of your Chicago home over to even qualified professionals like our SERVPRO team. We understand the fear and anxiety that can come from uncertainties and misinformation following a water loss incident, and part of our job when we first begin communication with a customer is to help them better understand our entire restoration and recovery process. The better informed you can be – the more comfortable you feel with the work getting done.

Blending Drying Science and Elbow Grease

One of the things that never change about an ever-evolving restoration industry is that hard work gets results. From the time that any member of our team arrives at your Chicago home, they have a job to do that is essential to returning your residence to preloss condition. Our project manager can walk around with you and determine what equipment and personnel are necessary. At a later time, our field technicians can begin removing valuable, irreplaceable items from your home before mitigation gets underway.

What You Should Expect:

• A fast and confident answer to your emergency within hours
• Technicians arriving when you need them looking and acting professional
• Real-time solutions to protect your belongings and property
• Answers to the pressing questions you have during the restoration process

Water or Flood Damage?
Call Today – (773) 434-9100

Every water damage event is a little different and requires a unique solution, but the general process stays the same. You can click on any of the steps below to learn more about that process.

Step 1 - Emergency Contact

The restoration process begins when you call us. Our representative will guide you through the crisis and may ask several questions to help us better understand the equipment and resources.

Step 2 - Inspection and Water Damage Assessment

We determine the scope of your water damage at this stage. We inspect and test to determine the extent of damage and how far the moisture has traveled to ensure proper and complete restoration.

Step 3 - Water Removal / Water Extraction

The water removal process begins almost immediately and removes the majority of the water. We use powerful pumps and vacuum units to quickly remove hundreds or thousands of gallons from your property, which helps prevent secondary water damage and mold growth.

Step 4 - Drying and Dehumidification

We use specialized equipment to remove the remaining water that is harder to access. Our Professionals will use room measurements, temperature, and relative humidity to determine the optimal number of air movers and dehumidifiers needed to dry your home or business.

Step 5 - Cleaning and Sanitizing

We clean all of the restorable items and structures damaged by the water. We are adept at cleaning contents using a number of techniques. Our professionals are trained to provide sanitizing treatments and to remove odors and deodorize your property.

Step 6 - Restoration

Restoration is the process of restoring your home or business to its pre-water damage condition. Restoration may involve minor repairs, such as replacing drywall and installing new carpet, or may entail major repairs, such as the reconstruction of various areas or rooms in a home or business.

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